Dr. Pat Baxter uses her extensive experience to lead high-impact culture change while retaining valuable talent. Her industry expertise includes financial services, technology, customer service, retail and pharmaceuticals. She has served as a senior-level Talent Development leader in CITI, Sykes Enterprises, UNISYS, Deloitte & Touche Consulting, Southeastern Grocers, and Right Management.
As an executive consultant and coach, Pat has worked with leaders in American Express, Dollar General, Comcast, Toyota, Quintiles Pharmaceuticals, and the Association of Black Foundation Executives (ABFE).
Pat holds a doctorate in Organizational Leadership and an BS and MS from the City University of New York. She is certified in several well-known, validated assessments including EQ-i 2.0® and EQ-i 360® from MHS; Crucial Conversations®; Conflict Dynamics Profile® and the Birkman®.
For five years, Pat served as a member of the Board for the Center of Ethics in the University of Tampa and is a founding member of the Healthcare Businesswomen’s Association (HBA) in Florida. She is a recipient of the Society of Emotional Intelligence Ambassador award. She is the author of ‘Cool Change: Turning Emotions into Leadership Strengths’ (2015) and ‘101 Ways to Build and Grow an Awesome Team Using Emotional Intelligence” (2019).
A native New Yorker, Pat is fully bilingual (Spanish) and currently resides in Jacksonville, Florida.
